Fazley RabbiThe problem
Many businesses in Bangladesh receive customer enquiries in several places at once: Facebook page messages, WhatsApp, phone calls and website forms. On busy days some messages get a late reply and some get none. And nobody can say how many customers came from which ad or post.
The solution: every enquiry in one place
The goal is simple: every enquiry, wherever it comes from, lands in one list. That list can be a Google Sheet, a CRM or a small app of your own.
- Capture: website forms go straight into the list. Facebook and WhatsApp connect through their official APIs or approved integrations. Phone calls get a short form you can fill in seconds after the call.
- Acknowledge: a new enquiry gets an immediate, polite reply, so the customer knows the message arrived.
- Assign: each enquiry goes to a named person.
- Remind: if there is no reply within the agreed time, that person gets a reminder.
- Report: every week, a plain-language summary of how many enquiries came in, from where, and how many became sales.
Where AI helps
AI can read each message, work out what the customer wants, such as a price, an order or a complaint, and sort it accordingly. It can also draft a reply. A person checks before anything is sent, especially replies about prices or promises.
What you need to start
- A list of every place enquiries arrive today
- Who answers which kind of enquiry
- What "a fast reply" means to you, in minutes or hours
Start small, with one channel. Once that runs smoothly, adding the rest is easy.